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Card issuers loses billions each year from fraud

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A comprehensive card issuer fraud study,Issuers Confront Application Fraud and Account Takeover in a Post-EMV U.S., shows that issuers of credit, debit and pre-paid cards experience $10.9 billion in direct annual losses from fraud.

The study released by LexisNexis Risk Solutions assigns a dollar value to direct losses from card fraud and shows this value is a moving target — the opportunities for fraud become ever more abundant as new services and products, including mobile wallets and digital channels make the payment card ecosystem ever more complex. Finally, the study also looks at ways to manage different types of fraud and account takeovers in today's dynamic post-U.S. EMV rollout environment.

Card fraud is a multibillion-dollar challenge: losses are topped by credit cards, which account for 71 percent ($7.6 billion, or $9 per card) of all card fraud, about three times more than fraud from debit cards. Debit accounts for 25 percent of fraud ($2.7 billion, or $2.80 per card), while, with a lower relative number of cards in the market, prepaid cards contribute to only $0.5 billion in fraud losses, though the rate per card was in the middle of the loss-per-card range at $4.70. 

Kim Little Sutherland, senior director of identity management at LexisNexis Risk Solutions and study co-author, said, "EMV chip technology represents the strongest anti-fraud protection at the POS terminal. However, as this new model continues to roll out over the next twelve months in the U.S., issuers expect certain fraud types to increase. Notably, with the window closing on easily replicable magstripe cards, we forecast a shift and bump in identity schemes — characterized by the use of synthetic identities and the misuse of true identities."

Card-not-present (CNP) fraud is another significant problem in the United States and is expected to increase with or without EMV adoption, she said.

The study detailed two of the most pernicious types of card fraud, application fraud and account takeover, each of which represents 20 percent of total fraud losses, according to study findings. Fueled by data breaches, counterfeit card fraud is responsible for 16 percent of total losses. 

The misuse of payment cards that are lost or stolen (28 percent of total fraud losses) and non-receipt fraud (15 percent of total fraud losses) represent the two schemes still likely to challenge issuers' ability to discern between fraud committed by the cardholder and somebody else.

The study concludes by looking at ways companies can fight back, both by mitigating fraud and by verifying or authenticating the identity of cardholders.

"Companies can prepare for the fraud impact of EMV adoption especially by bolstering their application fraud and account takeover prevention capabilities, enhancing their identity verification platforms, and keeping open lines of communication with affiliates who may have shared fraud threats. Some organizations have made appropriate investments and have advanced programs that work, while others are looking for best practices. It only takes one major loss to feel the impact of a weak, simplistic, ineffective approach," Little Sutherland said.

Access the study results here.

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